Frequently Asked Questions at the Lodge:
I am a new customer, how do I register or make a reservation?
How do I get my dogs vaccine record to you?
When creating your account you can upload it then or you can email them to us at email@example.com
What are your hours?
We are open 365 days a year!
Mon - Fri 7:00 am - 7:00 pm
Sat- Sun 9:00 am - 4:00 pm
Major Holidays we are open from 9 - 10 am for drop off and pick up only, no daycare available.
How will my dog be grouped during day care?
This is such an important element of your dog's time here. Since most of your dog's time is spent playing, we very carefully organize the groups to minimize stress and to provide a safe and nurturing environment. In our careful organization, our little dogs are never, ever grouped with the big dogs. This ensures the safety of all the canines! Not only the size but the temperament, age, plays style, and preference of your dog is also considered. Here at Smoky Dog Lodge, we prioritize the safety and happiness of your pet and grouping is a big part in that so we take it very seriously!
Can I tour the facility of the Smoky Dog Lodge beforehand?
Unfortunately during COVID we are restricting customers inside the building so we are unable to provide tours at this time, we invite you to check out the photos and videos on our website of the facility. We understand the value of a peace of mind when leaving your beloved animal in someone else's hands. When things have returned to normal we encourage you to visit the facility and see firsthand what kind of environment your pet will be in. The way our dogs get treated, the cleanliness of the kennels, and where they will get to play are just a few of the things that you will find and get to see on your tour.
How qualified are the employees at the Smoky Dog Lodge?
That peace of mind mentioned can further be established by learning about our qualified employees who care for your pet. We hire individuals that have a heart for animals and are true dog lovers. That is only the beginning because once hired, our employees go through a training program that covers health and safety along with group dynamics, dog stress, and their behavior. But the education doesn't stop there; we continue the education and test their knowledge throughout their time at the Smoky Dog Lodge. This ensures that your fur babies are getting the absolute best care possible!
Do you have information on Canine Cough & Bloat
- Persistent Dry Hacking Cough
- Nasal Discharge
- Dry heaves
- Distention and Swelling of Abdominal Cavity
Dogs must be up to date on vaccinations. Dogs 6 months and older must be spayed and neutered, please call to discuss if your pet is not as we may be able to make accommodations. Dogs must be in overall good health and must be free of fleas, ticks and all communicable diseases. Dogs must not have stitches staples or an Elizabethan Collar.
Required vaccines include Rabies, Canine Distemper (puppies must have 3 sets)/ Parvovirus/Parainfluenza, Bordetella which must be given 10 days prior to stay if it is the first dose your dog has received, and an accepted form of flea/tick medication. Vaccine records can be sent to us at firstname.lastname@example.org
Dogs must be friendly and not protective of food, toys or space. We offer a free Meet & Greet for locals within 50 miles including Knoxville, Dandridge, Kodak & Maryville.
Completed Registration Form on file prior to your dog’s first day of daycare or boarding and have a credit card on file.